delivery-white Free U.S. Shipping on orders $75+

ORDER STATUS

How do I change quantities or cancel an item in my order?

If you need to change or cancel your order, please Contact Us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Why was my order cancelled?

Due to an unexpected event, the item you ordered suddenly became out of stock and is no longer available. This rarely happens, but if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

How do I track my order?

Once your order ships, you will receive an email notification to the email address you entered on your order that will contain a link to track your package. If for some reason, you do not receive an email, please check your spam folder and add [email protected] to your safe sender list. You can also check your order status by signing into your account on our website.

Has my order shipped?

Orders are usually shipped within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. To check on the status of a shipment, Sign In to your account to view your order’s shipping information or contact Customer Care.

Can I return or exchange items that were purchased on sale?

All finals sale items cannot be returned or exchanged.

How long does it take to process my return?

Once we have received your package and it has been inspected, your refund or store credit will be processed within 7 business days. You will be notified via email at the address listed on your account when item was originally purchased. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

MY ACCOUNT

Do you ship internationally?

We currently only ship to locations within the United States.

What is your return policy?

Please see our section on Returns & Exchanges for complete details regarding our return policy.

How much is my shipping?

Shipping is free on all orders over $100. Please see our Shipping & Deliveries section for additional information.

How do I create an account?

To create an account, click Sign In at the top right of the landing page and simply follow the prompts to complete setting up your account.

MY ACCOUNT

Is my personal and credit card information safe on your website?

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

What kind of payment methods do you accept?

We accept Visa, Master Card, American Express, Discover, and PayPal payments.

Do I have to pay for Sales Tax?

Applicable sales tax will be added to all purchase shipping to Florida. An additional charge of 6% Sales Tax for Florida will be automatically applied to your order.

How long does it take for my refund to appear on my credit card statement?

Please allow 7-10 business days processing time. Please note that some credit card companies may take an additional 2-10 business days to post the credit to your account.

I have a question on my charges.

Sign In to your account to review your orders. You may compare your order history, with your financial records. If you have further questions or concerns, please contact Customer Care for further assistance.

I need a copy of my receipt/invoice

Sign In to your account to view and print your invoices.

Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click Here to get started.

When will my store credit appear on my account?

Store credits usually takes 7-10 business days from the time we receive your items(s).

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